Q1.May I get to know your company?
A:Yes,our company is an six-year-old candle manufacturer certified by Ali.Mainly engaged in tin candles and glass candles,we will launch more artistic sculpture candles,which can be customized by customers.welcome to consult
Q2. Can I have a sample order?
A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Meanwhile we can produce by your samples offered.
Q3. Do you have any MOQ limit for order?
A:Low MOQ, 1pc for sample checking is available.
Q4. Can you accept customization?
A: Yes. You can kindly tell us the details of the customization .we accept customized print logo on the box or ribbon.
Q5. How about your delivery time?
A:After the payment order is completed, it can be shipped on the same day. More than 3000pcs or customized products need 3-7 days to deliver.
Q6. Can you custom the fragrance that I need?
A:We have a professional perfumer, you just need to send me the required fragrance request, and we will finish it.
Q7. How to proceed an order?
A:1.Trade Assurance order by yourself--leave a message about the color and other detail requirement, then you can kindly pay for them.
2.Trade Assurance order by us---Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly,After you confirm, we can create an order in Alibaba or pay through other channels such as TT. Pay the order, and then we can arrange the warehouse to pack the products for you.
Q8. What is the mode of transport and delivery time?
A: Available by sea,air, express,such as EMS, DHL, UPS, FedEx ,TNT and so on , it usually take about several working days to arrive(up to by sea or air),the specific time is determined by the mode of transportation.We can also ship the products to your freight forwarder in our county,it's up to you.
Q9. How do you make our business long-term and a good relationship?
A:1.We keep good quality and competitive price to ensure our customer’s benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
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